“Jan had to overcome a number of challenges, including limited budget, complicated working rosters, inconsistent staff contracts, conflicting aspirations and my own unpredictable focus and availability.

She is incredibly perceptive and deeply empathetic. She also has the assertiveness needed to coach us through the planning and delivery of substantial improvements to our management styles and processes. We are now a happier and more cohesive team with great potential for growth. Working with Jan has been a valuable learning experience and a great pleasure.”